Terms and Conditions

1. We guarantee our services 100% and we ensure our customer is satisfied with our No Fix, No Fee Guarantee, whereby we ensure that if we cannot find a solution to your problem you will not be required to pay. Some problems may require the installation, upgrade or replacement of software and / or hardware in order to be solved. It is the decision and choice of the user whether or not to proceed with the installation, upgrade or replacement of software and / or hardware. If you decide at your discretion to not proceed with the installation, upgrade or replacement of software and / or hardware then you agree and acknowledge that we have found a solution to your problem, fulfilling our duty and obligations to you the customer, and cannot complete our work as a result of your decision. You will then be charged for the time spent by the engineer on site up to that point.
2. If the engineer is prevented from resolving a problem because the customer does not have the required software disks, drivers or product serial numbers the customer will be charged for the time spent on site to that point.
3. During Online and Remote services you will be required to be stationed at your computer in order to: provide our engineer with information to any queries they may have in order to guarantee the best possible service to you; and, provide our engineer with assistance in minor tasks which may require, for example, computer reboot, inserting CD/DVD in CD/DVD player, etc. If you are not stationed at your computer, and our engineer is unable to proceed as a result, you will be charged for the time our engineer is idle.
4. We will make every reasonable effort to protect your data. However, it is possible that data can be lost due to factors beyond our control. You, the customer, are responsible for backing up your data to removable media. We may back up your data for you at your request, if your system has the necessary components to do so onsite, with our own equipment, or by other means at our workshop. We will not be held responsible in any way for lost data, or any loss of revenue or income resulting from such loss. The customer understands that ALL DATA WILL BE LOST if we have to format your hard drive, including any applications that are not included with your version of Windows, that you do not have legal CD’s and licenses for. You also understand that during the course of service data (personal and business files) can become corrupt, unusable, in such case you will not hold The Tech Wizards responsible.
5. PC Support contract prices are valid for 12 months from the date the contract is taken out

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